Cancellation policy

Cancellation Policy

Introduction

As a consumer, you have the right to withdraw from this contract under the following conditions. A consumer is any natural person concluding a legal transaction for purposes primarily unrelated to their trade, business, or profession.

 

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without providing any reason. The cancellation period is 14 days from the day you or a third party, other than the carrier, takes possession of the last item of your order.

For recurring delivery contracts, the cancellation period begins 14 days from the day you or a third party, other than the carrier, takes possession of the first item.

To exercise your right of withdrawal, please inform us (The Wanderlust Studio, Marschallstraße 1, 84028 Landshut, Germany, Tel.: 0152/57 04 84 49, Email: wanderlust.studio@outlook.com) by a clear statement via email. You may use the attached model withdrawal form, but it is not mandatory.

To meet the cancellation deadline, it is sufficient to send your communication before the 14-day period expires.

 

Consequences of Withdrawal

Upon cancellation, we will refund all payments received from you, excluding delivery costs for unopened and only returnable goods, within 14 days of receiving your cancellation notice. The refund will use the same payment method as the original transaction unless otherwise agreed. Refunds may be withheld until we receive the goods or proof of their return.

You must return the goods within 14 days of notifying us of your withdrawal. You bear the cost of returning the goods. You are liable for any loss in value if the goods are handled in ways unnecessary to assess their quality and functionality.

 

Exclusions

The right of withdrawal does not apply to:

  • Sealed goods that cannot be returned due to health protection or hygiene reasons once unsealed.
  • Goods that have been inseparably mixed with other items after delivery.
  • Goods that are damages outside of original sealed package.
  • Used goods.

 

General Information

  1. Please avoid damaging the goods and return them in their original packaging.
  2. Do not return used/consumed goods.
  3. These steps are not required for a valid withdrawal but are recommended for smooth processing.

 

Cancellation Form

If you wish to cancel the contract, please fill out this form and send it back to us:

The Wanderlust Studio
Marschallstraße 1
84028 Landshut, Germany
Email: wanderlust.studio@outlook.com

I/we (*) hereby cancel the contract for the purchase of the following goods (*)/services (*):

 

Ordered on (*) ____________ / Received on (*) __________________

 

Name of consumer(s):

 

Address of the consumer(s):

 

Signature of the consumer(s) (only if this form is submitted in paper form):

 

Date:

 

(*) Cancel accordingly